Shipping policy

Last Updated: August 2026

At NEXFUME, we aim to deliver your fragrance products safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, and related conditions.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, or periods of high order volume, processing may take additional time.
You will receive order and shipping updates through the contact details provided during checkout.

2. Delivery Time

Once your order has been shipped, the estimated delivery time is generally 3–7 business days, depending on your location and the shipping service available.

Delivery timelines may vary for:

Remote or difficult-to-service locations.
Areas with limited courier coverage.
Public holidays.
Weather conditions.
Natural events.
Courier delays.
High-demand periods.
Other circumstances beyond our reasonable control.

The delivery timeline provided at checkout or after shipment is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

NEXFUME may offer free shipping promotions from time to time. Such offers may have specific conditions, minimum order values, locations, or validity periods.

4. Shipping Locations

NEXFUME currently ships to eligible locations within India.

Delivery availability may depend on the serviceability of the customer's PIN code.

If a particular PIN code is not serviceable, NEXFUME may contact the customer regarding the order or cancel the order and process an applicable refund.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.

You can use the tracking information to check the current status of your shipment through the applicable courier or shipping partner.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts.

Customers are requested to:

Provide an accurate and complete delivery address.
Provide a valid phone number.
Remain available to receive the order.
Respond to calls or messages from the delivery partner when required.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the customer, additional delivery charges or other conditions may apply.

7. Incorrect Address

Customers are responsible for providing accurate delivery information during checkout.

NEXFUME is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address or contact information provided by the customer.

If you notice an incorrect address after placing an order, contact us immediately at:

Email: nexfume@gmail.com
Phone: +91 8320998456

We will try to update the address if the order has not yet been shipped. Once the order has been dispatched, changes may not be possible.

8. Damaged Packages

Please check the package when you receive it.

If the package appears significantly damaged, customers are advised to document the condition of the package and contact NEXFUME as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

Photographs and/or an unboxing video may be requested to help us investigate the issue with the shipping partner.

9. Lost or Delayed Shipments

If your order appears to be delayed or lost during transit, please contact us with your order number.

NEXFUME will coordinate with the applicable shipping partner to investigate the shipment and determine the appropriate resolution.

Delivery delays caused by courier partners, weather, public holidays, natural events, or other circumstances beyond our reasonable control may not be considered a failure by NEXFUME to fulfil the order.

10. Undeliverable Orders

An order may become undeliverable because of:

Incorrect or incomplete address.
Invalid PIN code.
Customer unavailable during delivery attempts.
Refusal to accept the order.
Serviceability restrictions.
Other delivery-related issues.

Where an order is returned to NEXFUME, we may contact the customer regarding re-shipment. Additional shipping charges may apply where the failed delivery was caused by information or actions attributable to the customer.

11. Cash on Delivery

If Cash on Delivery is offered for your location and order, additional conditions may apply.

NEXFUME reserves the right to restrict Cash on Delivery availability based on location, order value, previous order history, or other operational considerations.

12. International Shipping

At present, NEXFUME's standard shipping service is intended for deliveries within India.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable regulations.

13. Changes to Shipping Policy

NEXFUME may update this Shipping Policy from time to time to reflect changes in our shipping partners, services, delivery areas, or business practices.

Any updates will be published on this page with a revised Last Updated date.