Refund policy

Last Updated: August 2026

At NEXFUME, we want you to be satisfied with your purchase. Since our products are fragrances and personal-use products, returns and refunds are subject to the conditions mentioned below.

1. Return Eligibility

A return or replacement request may be accepted in the following situations:

You received a damaged product.
You received a wrong product.
The product is defective or damaged during transit.
The product received is materially different from what was ordered.

To be eligible, the product must generally be unused, unopened, and in its original packaging, unless the issue itself requires the product to be opened for verification.

2. Non-Returnable Products

For hygiene and product-safety reasons, opened or used perfumes may generally not be eligible for return or refund.

Returns may also not be accepted for:

Products that have been sprayed or used.
Products with removed, damaged, or tampered packaging.
Products damaged after delivery due to improper handling or storage.
Products returned without the original packaging.
Products purchased through unauthorized sellers or third parties.
Change of mind or personal fragrance preference after opening or using the product.

3. Reporting a Damaged or Incorrect Order

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

Order number.
Clear photographs of the product.
Photographs of the outer shipping package.
Photographs of the product packaging.
An unboxing video, if available.
A brief description of the issue.

We may request additional information or evidence to verify the claim.

4. Return Request Process

To request a return or replacement:

Contact NEXFUME through nexfume@gmail.com or +91 8320998456.
Provide your order details and reason for the request.
Share the requested photographs or other evidence.
Our team will review the request.
If approved, we will provide further instructions regarding the return or replacement.

Do not send products back without receiving return instructions from NEXFUME.

5. Replacement

Where a product is confirmed to have been damaged, defective, or incorrectly supplied, NEXFUME may provide a replacement, subject to product availability.

If the same product is unavailable, NEXFUME may provide an alternative resolution, including a refund where applicable.

6. Refund Eligibility

If your refund request is approved, the eligible refund amount will generally be processed to the original payment method used for the purchase.

Refunds may be issued for:

Approved damaged-product claims.
Approved incorrect-product claims.
Approved defective-product claims.
Orders cancelled by NEXFUME where payment has already been received.

The final refund amount may depend on the circumstances of the order and the applicable refund terms.

7. Refund Processing Time

Once a refund has been approved, NEXFUME will initiate the refund within a reasonable processing period.

The time required for the amount to appear in your account may vary depending on your bank, payment gateway, card issuer, or other payment service provider.

8. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is due to an error on the part of NEXFUME or another situation where a refund of shipping charges is required under applicable law.

For approved damaged, defective, or incorrect-product claims, NEXFUME may provide appropriate return or replacement shipping support.

9. Cancellation of Orders

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the request will be handled according to our applicable return policy.

10. Exchanges

Direct exchanges may be offered only for eligible products and are subject to availability.

Perfumes that have been opened, sprayed, or used generally cannot be exchanged due to hygiene and product-safety considerations.

11. Product Damage After Delivery

NEXFUME is not responsible for damage caused after successful delivery due to:

Improper storage.
Exposure to excessive heat or sunlight.
Accidental damage.
Incorrect use.
Tampering or modification of the product.

Please store perfumes according to the product instructions and keep them away from excessive heat, direct sunlight, and open flames.

12. Refunds for Failed or Undelivered Orders

If an order cannot be delivered due to circumstances attributable to NEXFUME or the shipping process, the order may be eligible for a refund after the shipment has been investigated and the applicable conditions have been verified.

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or other circumstances attributable to the customer, additional conditions may apply.

13. Fraudulent or Abusive Claims

NEXFUME reserves the right to investigate return and refund requests.

We may reject claims that appear fraudulent, misleading, abusive, or inconsistent with the condition of the product received.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian consumer-protection laws.